Acceptable Use Policy

This Acceptable Use Policy (“AUP”) sets out what you may and may not do with Snapgrove Cast (the “Service”). It is incorporated by reference into our Terms of Service. Violations may result in immediate account termination with no refund, and in serious cases, reporting to your professional licensing body or to law enforcement.

If you are not sure whether something is permitted, ask first: support@snapgrove.ai.

1. The bright line: no patient or client data

Cast is a content compliance tool, not a clinical tool.

You may not submit, paste, upload, or otherwise transmit to the Service any of the following, in any form, identifiable or potentially re-identifiable:

• Patient or client names, initials, or aliases used in care;
• Medical record numbers (MRNs), chart numbers, or any internal identifier;
• Dates of birth, full birth dates, or any combination of partial dates with other identifiers that could re-identify a person;
• Addresses, phone numbers, email addresses, or social media handles of patients or clients;
• Photographs, video, or audio of identifiable patients or clients, including images of body parts where the patient could reasonably be identified;
• Lab values, vital signs, imaging results, diagnoses, prescriptions, or treatment notes tied to an identifiable person;
• Insurance, billing, or coverage information for an identifiable patient;
• Any data category protected under HIPAA, PHIPA (Ontario), the Alberta Health Information Act (HIA), PIPEDA, the GDPR Article 9 (special-category health data), the UK Data Protection Act, or any equivalent regime in your jurisdiction.

This applies even if the patient or client has given verbal consent. Verbal consent is not a substitute for the regulatory frameworks above, and Cast’s role is to keep you on the right side of those frameworks, not to test them.

If you violate this section, we will terminate your account immediately, with no refund. Where required by law or by your professional licensing body’s rules, we may also report the breach.

What you can submit

You can submit content that is:

• About yourself, your practice generally, or hypothetical scenarios;
• About publicly available information (published research, public health guidance, news stories);
• A composite, de-identified, or fictionalized example that cannot be traced back to a real person;
• Recorded with full written consent and with all identifying information removed before submission.

If your transcript or source video contains any of the items in the prohibited list above, remove them before submitting.

2. Professional and regulatory boundaries

The Service helps you write social media content that is more likely to stay within professional licensing rules. It is not a substitute for:

• Your own professional judgment;
• Your licensing body’s standards (e.g., College of Registered Nurses of Alberta, the various state Boards of Nursing, the College of Physicians and Surgeons in your province or state, dietitian colleges, etc.);
• Legal advice;
• Compliance officer review at your employer;
• Privacy impact assessments where required.

You agree to:

• Review every generated output before publishing it anywhere;
• Apply your own clinical and professional judgment to whether the content is appropriate for your audience;
• Follow all advertising, endorsement, and disclosure rules your licensing body imposes (including disclosure of sponsored content under the FTC’s Endorsement Guides, ASA in the UK, ACMA in Australia, Quebec’s Charter of the French Language for content directed at Quebec, and any equivalent regime);
• Add any disclaimers your licensing body requires that the Service did not generate for you.

The Service may surface a compliance flag or citation in its output. A flag means “look at this” — it does not mean “approved.” An absence of a flag does not mean “approved” either. Final responsibility is yours.

3. Prohibited content categories

You may not use the Service to create, process, or distribute content that:

• Promotes or facilitates the practice of medicine, nursing, dietetics, psychology, pharmacy, or any other regulated profession without the required license in the relevant jurisdiction;
• Makes specific medical claims you cannot substantiate (cure claims, dosage advice, diagnostic conclusions);
• Promotes products in a way that violates the Federal Food, Drug, and Cosmetic Act (US), the Food and Drugs Act (Canada), the EU Medical Devices Regulation, the UK Medicines and Healthcare Products Regulatory Agency rules, or any equivalent;
• Misrepresents your credentials, affiliations, or scope of practice;
• Is intended to harass, threaten, stalk, defame, or discriminate against any individual or protected group;
• Sexually exploits or endangers minors;
• Promotes self-harm, suicide, or eating disorders in a way that encourages or glamorizes them (educational and recovery-supportive content is fine, with appropriate framing);
• Constitutes hate speech, incitement to violence, or terrorist content;
• Infringes any third party’s intellectual property, privacy, publicity, or other rights;
• Is intentionally false in a way that could cause material harm (e.g., disinformation about vaccines that could lead someone to avoid medically necessary care);
• Violates any applicable law, including export controls, sanctions, anti-spam laws (CASL in Canada, CAN-SPAM in the US, PECR in the UK), or telecommunications regulations.

4. Prohibited technical conduct

You may not:

• Attempt to access any other user’s account or content;
• Reverse engineer, decompile, or attempt to extract the source code, prompts, or compliance rules used by the Service, except as permitted by mandatory law;
• Probe, scan, or test the vulnerability of the Service or its infrastructure, except with our prior written consent under a responsible-disclosure program;
• Use bots, scrapers, or other automated means to access the Service outside of its documented API (and we do not currently offer a public API);
• Send malware, ransomware, or any malicious code through the Service;
• Forge headers or manipulate identifiers to disguise the origin of any content;
• Use the Service in any way that imposes an unreasonable load on our infrastructure, or that interferes with another user’s ability to use the Service;
• Resell, sublicense, or provide the Service to third parties without our prior written consent.

5. Sponsored, affiliate, and endorsement content

You may use the Service to create content that includes sponsored placements, affiliate links, or endorsements, provided you:

• Disclose the commercial relationship clearly and conspicuously in the manner required by the FTC Endorsement Guides, the Canadian Code of Advertising Standards, the UK ASA’s CAP Code, the Australian AANA Code of Ethics, or any equivalent rule in your audience’s jurisdiction;
• Comply with your professional licensing body’s rules on accepting industry sponsorship;
• Do not promote any product the Service has flagged as a regulated medical device or drug claim, unless you have independently verified that the claim is permitted in every jurisdiction you publish in.

6. Reporting violations

If you become aware of a violation of this AUP by another user, or by anyone using output generated by the Service, please report it to support@snapgrove.ai. Include enough detail for us to investigate. We treat reports confidentially to the extent permitted by law.

7. Enforcement

We may take any of the following actions in response to an AUP violation, depending on severity and history:

• A written warning;
• Temporary suspension of the offending feature or your account;
• Permanent termination of your account, with no refund;
• Removal of specific content;
• Cooperation with law enforcement or with your professional licensing body where required by law or by their rules.

For Section 1 violations (patient or client data), the default response is immediate permanent termination with no refund.

We will not refund any portion of your subscription if your account is terminated for an AUP violation.

8. Changes to this policy

We may update this policy from time to time. Material changes will be communicated by email and by in-product notice at least 14 days before they take effect, except where a shorter period is required by law or by an emergency (for example, to address a new category of harm). The most current version is always at cast.snapgrove.ai/legal/acceptable-use.

Contact: support@snapgrove.ai