Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Snapgrove Cast (the “Service”), a software-as-a-service product that helps healthcare creators repurpose long-form audio and video into compliance-aware social media content.

By creating an account, starting a free trial, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who we are

Snapgrove Cast is operated by 2800977 Alberta Inc., a corporation registered in Alberta, Canada (“we”, “us”, “our”). For all legal notices, contact support@snapgrove.ai.

2. Who can use the Service

You may use the Service only if you:

• Are at least 18 years old and capable of entering a binding contract in your jurisdiction;
• Provide accurate registration information and keep it current;
• Comply with these Terms and our Acceptable Use Policy;
• Are not barred from using the Service under the laws of Canada, your country of residence, or any country to which we ship the Service.

The Service is built primarily for licensed healthcare professionals (nurses, physicians, dietitians, mental health practitioners, and similar) and other regulated creators. You are responsible for ensuring your use of the Service complies with your professional licensing body’s rules. The Service does not provide legal, medical, or regulatory advice and is not a substitute for your professional judgment.

3. Your account

You are responsible for everything that happens under your account, including any content you submit and any charges you incur. You must keep your login credentials confidential and notify us immediately at support@snapgrove.ai if you suspect unauthorized access.

We reserve the right to suspend or terminate your account if we believe you have violated these Terms or the Acceptable Use Policy, with or without prior notice. Where we terminate an account for a material violation (including any submission of patient data — see the Acceptable Use Policy), no refund is owed.

4. Free trial and paid plans

The Service offers a 7-day free trial. Unless you cancel before the trial ends, your subscription automatically converts to a paid plan at the price displayed at signup, charged to the payment method you provided.

Subscriptions renew monthly or annually depending on the plan you select. You may cancel at any time from your billing page; cancellation stops future renewals but does not refund the current billing period.

We may change prices for future billing periods on at least 30 days’ notice. Continued use after a price change takes effect constitutes acceptance of the new price.

5. No refunds

All payments are non-refundable. We do not provide refunds for unused hours, partial billing periods, downgrades, or cancellations made after a renewal has been processed. The 7-day free trial exists so you can fully evaluate the Service before any charge is made. By starting a paid subscription, you acknowledge and accept this policy.

This section does not limit any non-waivable refund right you have under the mandatory consumer-protection laws of your country of residence.

6. Hours, usage, and fair use

The Service measures usage in “generation hours,” which correspond to the duration of source audio/video you process. Each plan includes a monthly allotment of hours; additional hours may be purchased as top-ups. Unused monthly hours do not roll over to the next billing period.

We may apply soft rate limits to prevent automated abuse and to keep the Service responsive for all users. If your usage materially exceeds the typical pattern for your plan, we will contact you to discuss an appropriate tier before taking any restrictive action.

7. Your content

You retain ownership of all content you submit to the Service, including transcripts, source URLs, and any text you paste in (“Your Content”). By submitting Your Content, you grant us a limited, non-exclusive, royalty-free license to host, process, transmit, display, and transform Your Content solely for the purpose of providing the Service to you. This license terminates when you delete the content or close your account, except where retention is required by law.

You represent and warrant that:

• You own Your Content or have all rights necessary to submit it to the Service;
• Your Content does not violate any third party’s intellectual property, privacy, or publicity rights;
• Your Content does not contain protected health information or any other category of data prohibited by our Acceptable Use Policy.

8. Generated output and your responsibility

Cast is a compliance aid, not a compliance authority. The Service uses third-party large language models (currently Anthropic Claude) to draft and screen social media content based on Your Content and the jurisdictional rules database you select. Output is generated probabilistically and may contain inaccuracies, regulatory misstatements, or omissions.

The Service is not legal advice, regulatory advice, medical advice, or a substitute for your professional judgment, your licensing body’s published standards, or human editorial review.

You are solely responsible for:

• Reviewing, editing, and approving every post before publishing it anywhere;
• The accuracy, appropriateness, and legality of any content you publish;
• Any disciplinary action, complaint, investigation, civil claim, criminal charge, or other consequence arising from content you publish — including content drafted or screened with the Service’s assistance.

Jurisdictional screening. The Service screens content against default rules for the regions selectable in the app (currently: United States, Canada, United Kingdom, Ireland, European Union, Australia, New Zealand). We actively monitor guidance from the regulatory and licensing bodies listed in our rules changelogand review the rules database at least biweekly. The rules-database currency date is shown on every screening result. If your regulator’s guidance is stricter than the default, or addresses a situation the Service has not screened for, your professional judgment governs.

To the extent we hold any rights in generated output, we assign those rights to you. You may use generated output for any lawful purpose, subject to the underlying model providers’ terms (Anthropic’s Usage Policy).

9. Our intellectual property

The Service, including the software, design, branding, prompts, compliance rules database, and all related materials, is owned by 2800977 Alberta Inc. and protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose. You may not copy, modify, reverse engineer, resell, or create derivative works of the Service except as expressly permitted in these Terms or by applicable law.

“Snapgrove” and “Snapgrove Cast” are trademarks of 2800977 Alberta Inc. You may not use these marks without our prior written consent.

10. Acceptable use

Your use of the Service is governed by our Acceptable Use Policy, which is incorporated by reference into these Terms. Violations may result in immediate account termination with no refund.

11. Privacy

Our handling of personal information is described in the Privacy Policy, which is incorporated by reference into these Terms.

12. Third-party services

The Service depends on third-party providers, including:

• Anthropic— language model inference
• Supabase— database, authentication, and storage
• Stripe— payment processing
• Netlify— application hosting
• Resend— transactional email
• AssemblyAI— audio transcription (where applicable)

Your use of the Service is subject to those providers’ terms where they directly govern the interaction (e.g., Stripe’s payment terms when you enter your card). We are not responsible for the acts or omissions of third-party providers beyond our contractual relationship with them, but we choose providers who meet industry-standard security and privacy practices.

13. Service availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, deploy updates, or experience outages that temporarily affect the Service. We will not be liable for any loss arising from such interruptions.

We may modify, suspend, or discontinue any feature of the Service at any time. Where a discontinuation materially reduces the value of the Service to you and you have prepaid for an annual plan, we will offer a pro-rated credit toward another Snapgrove product or, at our discretion, a refund of the unused portion.

14. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. We do not warrant that the Service will be free of errors, that compliance checks will catch every problem, or that generated output will be suitable for your specific use case.

The Service is a content tool, not a clinical tool. It does not provide medical, legal, financial, or regulatory advice. Nothing produced by the Service should be construed as such advice or as the practice of medicine, nursing, dietetics, psychology, or any other regulated profession.

This section does not limit any warranty that cannot be excluded under the mandatory laws of your country of residence.

15. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or in connection with these Terms or the Service, even if advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising out of or related to these Terms or the Service will not exceed the greater of (a) the amount you paid us for the Service in the twelve months preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100).

This section does not limit any liability that cannot be excluded under the mandatory laws of your country of residence, including liability for gross negligence, willful misconduct, fraud, or death or personal injury caused by negligence.

16. Indemnification

You agree to indemnify and hold harmless 2800977 Alberta Inc., its directors, officers, employees, and contractors, from any claim, demand, loss, or damage (including reasonable legal fees) arising out of (a) Your Content, (b) your breach of these Terms or the Acceptable Use Policy, or (c) your violation of any law or any third party’s rights, including any breach of a licensing body’s rules.

17. Termination

You may cancel your account at any time from the billing page. We may suspend or terminate your account for any material breach of these Terms or the Acceptable Use Policy, including any submission of protected health information.

On termination, your access to the Service ends immediately, and we may delete Your Content after a reasonable retention period (currently 30 days), except where longer retention is required by law. Sections that by their nature should survive termination (including Sections 5, 7, 9, 14, 15, 16, 18, and 19) survive.

18. Governing law and dispute resolution

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict-of-laws principles. The courts of Alberta have exclusive jurisdiction over any dispute arising out of or related to these Terms, and you consent to personal jurisdiction in those courts.

Nothing in this section deprives you of any mandatory protection under the consumer-protection laws of your country of residence, including any right to bring a claim in your local courts where that right cannot be waived by contract.

Before filing any formal claim, you agree to contact us at support@snapgrove.ai and attempt to resolve the dispute informally for at least 30 days.

19. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email to the address on your account and by an in-product notice at least 14 days before they take effect, except where a shorter period is required by law (e.g., to comply with a regulator). Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.

The most current version is always posted at cast.snapgrove.ai/legal/terms.

20. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreement.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices. Notices to you will be sent to the email address on your account. Notices to us must be sent to support@snapgrove.ai.
• Force majeure. Neither party is liable for failures caused by events beyond reasonable control (natural disasters, war, pandemic, government action, internet or cloud provider outages).

Contact: support@snapgrove.ai